xe66's Privacy Policy

Introduction and Applicability

xe66 (https://xe66-app.cam) is an online gaming and betting platform operated for users in Bangladesh. This privacy policy ("Policy") explains what information is collected about you when you use the xe66 website, mobile app, and other digital services, how it is processed, and how it is kept secure.

This policy is effective as part of xe66's Terms and Conditions. By using our services, you are considered to have accepted the terms of this policy. This policy applies to all individuals located in Bangladesh or using our services from Bangladesh.

xe66 takes responsibility for user privacy. We believe your personal information is your own, and we collect only the information necessary to provide our services.

What Information We Collect

Various types of information are collected when you create an account and use xe66's services. Details are provided below:

2.1 Registration and Identity Information

Information you are required to provide when creating an account:

• Full name and date of birth
• Email address and mobile number
• Username and password
• Current address
• Documents required for identity verification (e.g., National ID, passport)

2.2 Financial Information

Information required to process transactions:

• bKash, Nagad, or Rocket account number
• Deposit and withdrawal history
• Transaction date and amount

We never store your mobile banking password or PIN. Financial information is kept encrypted at the highest level of security.

2.3 Usage and Technical Information

Information automatically collected when you use our platform:

• IP address and device type
• Browser type and version
• Login time and location
• How long a page or game was used
• Betting and gaming activity history

Purpose of Data Use

Collected information is used for the following purposes:

• To create, manage, and secure accounts
• To process deposit and withdrawal transactions
• To provide bonuses, rewards, and VIP benefits
• Customer support — for 24/7 live chat and email assistance
• To prevent fraud, money laundering, and other illegal activities
• For technical improvements to the platform and bug fixes
• To meet legal obligations
• To send relevant promotional communications (if you have given consent)

xe66 never sells your information or provides it to third parties for advertising. Information collected under our responsible gaming policy may also be used to analyse user betting patterns to ensure responsible gaming.

Data Sharing and Disclosure

xe66 does not share your personal information with third parties, except in the limited cases below:

4.1 Service Provider Partners

Limited information necessary for operations may be shared with select partners providing payment processing (bKash, Nagad, Rocket), technical infrastructure, game software, and customer service solutions. These partners are contractually bound to maintain data confidentiality.

4.2 Legal Requirements

Information may be disclosed to comply with court orders, lawful demands from government authorities, or applicable law. In such cases, we provide only the minimum information required by the legal demand.

4.3 Fraud Prevention

Some information may be shared with specialist security organisations for account security and fraud prevention purposes, subject to strict confidentiality agreements.

Your information is not transferred to third parties for any purpose other than those listed above. In the event of a company acquisition or merger, you will be notified in advance.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the xe66 website and app. Cookies are small text files stored in your browser or on your device.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. The site cannot function properly without these.
• Performance Cookies: Used to understand which pages are used most and where issues occur.
• Functionality Cookies: Used to remember your preferred language, theme, and other settings.
• Analytics Cookies: Help monitor user behaviour and improve service quality.

You can disable cookies by changing your browser settings. However, this may limit the functionality of some services.

Data Security Measures

xe66 maintains several technical and administrative security measures to keep your information secure:

• All data transmissions are secured through SSL (Secure Socket Layer) encryption
• Personal and financial information is stored in encrypted databases
• Two-step verification (OTP) for account access control
• Regular security audits are conducted on servers and networks
• Staff access to data is strictly limited on a need-to-know basis
• Automated monitoring systems are active to detect suspicious activity

If a security breach occurs and your information may be at risk, you will be notified as quickly as possible.

Your Rights and Controls

You have the following rights regarding your personal information:

7.1 Right to Access Information

You may request to view the information stored in your account at any time. xe66 typically fulfils this request within 30 working days.

7.2 Right to Correct Information

If any of your information is incorrect, contact our customer support to have it corrected. Information will be updated upon provision of the correct documents.

7.3 Right to Delete Information

After an account is closed, your personal information is deleted within a timeframe consistent with legal obligations. However, some information may be retained for fraud prevention, dispute resolution, or legal requirements.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, use the "Unsubscribe" link in any message or notify customer support. This will not stop necessary communications related to customer service.

Third-Party Websites and Services

The xe66 platform uses software from various game studios such as Pragmatic Play, PG Soft, Evolution, JILI, and Spribe. These studios may have their own privacy policies that apply to the information they collect.

The bKash, Nagad, and Rocket gateways are used for payment processing on our platform. These organisations have their own privacy policies, for which xe66 is not responsible.

If you provide your information while using a third-party service, the privacy policy of that party will apply.

Protection of Minors' Information

All casino and betting activities on xe66 are strictly for users aged 21+. We do not knowingly collect any information from persons under the age of 21.

Age verification is mandatory at the time of registration. If a user is found to be under 21, that account is immediately closed and any collected information is deleted.

To parents and guardians: if you suspect a minor is using xe66, please contact our customer support. We will investigate the matter immediately.

Policy Changes and Updates

xe66 reserves the right to amend this privacy policy at any time. If significant changes are made to the policy:

• A notice will be published on the website
• An introductory message will be sent to the registered email address
• The "Last updated" date at the top of the page will be changed

Continued use of our services after the updated policy is published will be considered acceptance of the new policy. You are therefore advised to review this page from time to time.

If you have any questions or feedback about the policy, you may contact us through the details provided on our xe66 About Us page.

Contact and Complaints

Contact us for any questions, requests, or complaints related to this privacy policy:

• 24/7 Live Chat: directly from any page on the site
• Email: [email protected]
• Language: support is provided in Bengali and English

We aim to respond to all privacy-related requests as quickly as possible, within a maximum of 30 working days. If a complex matter requires more time, you will be informed in advance.

Answers to common privacy questions may be found in our FAQ section.